- Passengers who fail to report within the check-in time limit should be aware that Air Zimbabwe reserves the right not to accept passengers who arrive later than the stipulated times before the scheduled time of departure.
- Passengers need to ensure that they come with confirmed bookings, and travel documents in order for their respective destination and transit points, which they will need to present at the counters.
- Passengers must also ensure that their luggage is within the allowed weight for their particular flight. Any weight above the allowance will incur extra charge.
The following are security questions asked by the check-in agents with respect to hidden dangerous goods and security procedures:
- Is this your bag?
- Did you pack it yourself?
- Has anyone given you anything to carry for him/her?
- From the time you packed, have you left your bag unattended?
- Do you have any battery-operated items in your bag?
To help progress through the airport all customers are asked to adhere to the restrictions. Failure to do so will significantly delay the security screening process and inconvenience other travelers.
The following items are prohibited to be carried in passengers’ bags:
- Compressed gases – such as butane, oxygen, liquid nitrogen and aqualung cylinders.
- Corrosives – such as acids, alkalis, mercury and wet cell batteries.
- Explosives – ammunitions, fireworks and flares.
- Flammable liquids and solids – such as lighter fuel, matches, paints, thinners and firelighters.
- Radioactive material
- Briefcases and attaché cases with installed alarm devices.
- Oxidising materials – such as bleaching powder and peroxides.
- Poisonous and infectious substances such as insecticides, weed killers and live virus materials.
The following items are not allowed to be carried in hand luggage and should be placed in checked-in baggage:
Catapults; household cutlery; knives; penknives; envelope openers; razor blades; tradesman's tools; darts; scissors; knitting needles; sporting bats and horse whips.
Medicines and toiletries in limited quantities, which are necessary or appropriate for the passenger during the journey, such as hairsprays, perfumes and medicine containing alcohol, may be carried.
Cabin bags may contain the following:
- Electronic equipment, including laptops, mobile phones, MP3 players, portable music and DVD players, digital and film cameras, and video cameras.
- Essential medicines in liquid form; quantities of less than 50ml.
- Baby milk and liquid baby food (the contents of each bottle MUST be tasted by the accompanying guardian).
- Solid cosmetics.
When a baby carrycot is carried, lightweight articles such as bedding, diapers, feeding bottles and sufficient food for the journey may be carried free, provided the total weight does not exceed 12 kgs. One is allowed 15kgs of sporting equipment: For example, golf bags over and above the allowed check-in weight.