Commercial Training School

Courses Offered:

  • IATA Dangerous Goods Regulations Initial (Category 6)
  • Elementary Passenger Fares and Ticketing
  • Basic Passenger Fares and Ticketing
  • Advanced Passenger Fares and Ticketing

 Courses in Detail

IATA DANGEROUS GOODS REGULATIONS (CATEGORY 6)

  • Available as: Classroom
  • Duration: 10 days
  • Recommended level:  Entry-level
  • Prerequisites: 5 'O' Level subjects including English and Mathematics

What you will learn

Upon completing this course you will have the skills to:

  • Apply IATA's DGR manual and complete dangerous goods transport documents correctly
  • Apply regulations to identify, pack, mark, label and document dangerous goods
  • Perform the responsibilities involved in accepting, storing, loading and inspecting dangerous goods
  • Understand the legal responsibilities involved with the transport of dangerous goods

Course content

  • Interpreting the current IATA DGR manual
  • Responsibilities of operator and shipper
  • Limitations
    1. Excepted and limited quantities
    2. State and operator's variations
  • Classification and identification
    1. The nine hazard classes
    2. Alphabetic list and precedence of hazards table
    3. Special provisions
    4. Not Otherwise Specified (NOS) entries
    5. Mixtures and solutions
  • Packaging, marking and labeling requirements
    1. UN specifications
    2. Limited quantities
    3. Compatibility and segregation of packages
  • Shipping radioactive materials
  • Procedures
    1. Loading, storage and inspection
    2. Emergency procedures
  • Air waybill, Shipper's Declaration for Dangerous Goods, and Notification to Captain

Who should attend?

  • Airline cargo acceptance and cargo agency staff
  • Cargo operations and ground handling staff
  • Station managers responsible for the safe transport of dangerous goods
  • Shippers, cargo agents, consolidators, freight forwarders
  • Instructional designers and instructors of DGR
  • Flight Crew
  • Cabin Crew

Note: This course meets the training requirements for personnel listed in Category 6 as per Table 1.5.A of the IATA DGR.

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 80% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

This course is a step toward earning an IATA Diploma in:

  • Professional Training Diploma - Dangerous Goods Regulations
  • IATA Dangerous Goods Regulations Professional Diploma
  • Special Cargo Diploma
  • Air Cargo Operations Professional Diploma

NB: We also offer Dangerous Goods Regulations Awareness and Refresher courses

  • Dangerous Goods Awareness durations is 2 days
  • Dangerous Goods Regulations Refresher duration is 5 days

Course Fees Fee

  • Dangerous Goods Regulations (Initial Category 6) USD400.00
  • Dangerous Goods Regulations (Refresher) USD200.00
  • Dangerous Goods Regulations (Awareness) USD130.00

Contact
Tarisayi Jayirayi: Training and Development Officer
Contact number: 04-575111 ext. 2661
Cell no: 0772 812 001 or 04-58202661
Email: training@airzimbabwe.aero

ELEMENTARY PASSENGER FARES AND TICKETING

About

Learn the fundamentals for pricing journeys, interpreting constructed fares and decoding e-ticket data to provide your customers the best service possible.

With the abundance and complexity of today's fare options, your clients expect you to provide a service that is accurate, fast and more affordable than the competition. This course teaches the language of fare construction and fare rules so you can provide your customers with the best advice and the lowest fare for their air itinerary and needs. You will develop new skills through practical exercises and with the support of reference materials to become the travel professional your customers trust.

  • Available as:Classroom
  • Duration:10 days
  • Recommended level:Entry-level
  • Prerequisites:5 'O' Level subjects including English and Mathematics

What you will learn

Upon completing this course you will have the skills to:

  • Decode and encode the following:

    C - CITY AND AIRPORT CODES
    L - LANDS (COUNTRY INFORMATION)
    E - EQUIPMENT (AIRCRAFT TYPES)
    A - AIRLINE CODES
    R - REGIONS (STATE INFORMATION)

  • Use the international time calculator
  • Calculate elapsed journey time (EJT)
  • Quote the correct minimum connecting time
  • Use the OAG flight guide city to city schedules to book direct flights to transfer connections
  • Use the Travel Information Manual (TIM)
  • Quote Air Zimbabwe domestic normal and special fares
  • Issue passenger tickets and MCOs observing IATA guidelines
  • Issue passenger tickets and MCOs for PTAs and passenger tickets in exchange for PTAs
  • Recalculate domestic fares after re-routings and reissue tickets
  • Apply the IATA Rates Of Exchange (IROE) in converting Neutral Units of Construction
    • (NUCs) to Local Currency Fares (LCF) and vice versa
  • Calculate international One Way (OW) and Return Fares (RT) observing
    • HIP/BHC/CTM Checks (no exceptions covered at this stage)

BASIC PASSENGER FARES AND TICKETING

About

Learn the fundamentals for pricing journeys, interpreting constructed fares and decoding e-ticket data to provide your customers the best service possible.

With the abundance and complexity of today's fare options, your clients expect you to provide a service that is accurate, faster and more affordable than the competition. This course teaches the language of fare construction and fare rules so you can provide your customers with the best advice and the lowest fare for their air itinerary and needs. You will develop new skills through practical exercises and with the support of reference materials to become the travel professional your customers trust.

  • Available as: Classroom
  • Duration: 10 days
  • Recommended level: Entry-level

Prerequisites: Participants must have completed "Elementary Passenger Fares and Ticketing" prior to registering for this course, and covered the core elements of the Mileage System Principle, Standard Condition 100/101, the Higher Intermediate Point check and the Backhaul check.

What you will learn

This course prepares you to:

  • Identify the parts of a journey
  • Match cities and countries with IATA Traffic Conference areas and sub-areas
  • Identify the global indicator for the routing flown
  • Quote specified routing fares and select the best fares
  • Convert and round currencies
  • Apply the IATA fare formula to price journeys
  • Interpret electronic ticket data elements
  • Collect applicable taxes, fees and charges
  • Calculate children and infants' fares
  • Interpret and apply special fare rules and conditions
  • Explain the Billing Settlement Plan process

Course content

IATA geography

  • Traffic conference areas
  • Sub-Areas

Fare construction formula

  • Mileage system
  • IATA fare formula

Fare types

  • Normal unrestricted and restricted fares
  • Special and promotional fares

Journey pricing

  • One ways
  • Round and circle trips
  • Open jaws

Who should attend?

This course is recommended for:

  • Airline call centre, reservation and ticket agents
  • Travel agents and consolidators, wholesalers
  • Airline tariff and pricing analysts
  • Interline billing auditors

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

ADVANCED PASSENGER FARES AND TICKETING

About

Construct normal fare of single pricing units and consecutive or contiguous pricing units.

  • Available as: Classroom & In-Company course
  • Duration:10 days (80 hours)
  • Recommended level: Professional

Prerequisites:

Participants must have completed "Basic Passenger Fares and Ticketing" prior to registering for this course, and covered the core elements of the Mileage System Principle, Standard Condition 100/101, the Higher Intermediate Point check and the Backhaul check.

5 'O' Level subjects including English and Mathematics

What you will learn

Upon completing this course you will have the skills to:

  • Master steps and checks in normal fare construction of a single pricing unit as well as for two or more consecutive or contiguous pricing units
  • Apply the latest currency conversion procedures
  • Calculate fares for journeys with surface sectors
  • Assess the impact of indirect travel limitations on fare construction and imbedded surface sectors
  • Apply the latest exchange/reissue and netting procedures

Course content

  • Special mileage provisions
  • Journeys with surface sectors
  • New European one country rule
  • Industry and carrier add-ons
  • Voluntary and involuntary refunds

Who should attend?

This course is recommended for:

  • Experienced ticketing and reservations agents
  • Line managers and sales supervisors
  • Rate/help desk specialists and interline billing officers
  • Fares and ticketing instructors, system developers and tariff analysts

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Course Fees Fee

  • Elementary Passenger Fares and Ticketing (USD 350.00)
  • Basic Passenger Fares and Ticketing (USD 375.00)
  • Advanced Passenger Fares and Ticketing (USD 400.00)

Contact
George Hweta: Fares and Ticketing Instructor
Tel: 04-575111 ext. 2539
Cell: 0772 404 154 or 04-58202539
Email: training@airzimbabwe.aero